Secure remote support: your customers' risks and opportunities with ISL Online
The recent AnyDesk case reminds us that remote access is also a security risk. For technology channel partners, it can be a business opportunity.
Key takeaways
The risk: a remote support tool without security controls can become a gateway into the company.
The case: the AnyPwn vulnerability (CVE-2026-109390) affects AnyDesk for Linux versions prior to 8.0.3.
The opportunity: channel partners can help their customers protect, control and audit their remote access with ISL Online.
Remote support has become an essential tool for businesses. However, many organizations still choose these solutions mainly for their ease of use or price, without properly evaluating the security controls they offer.
A recent example is the critical vulnerability CVE-2026-109390, known as AnyPwn, which affects AnyDesk for Linux versions prior to 8.0.3.
Although the vendor fixed the vulnerability in June 2026, the release of a proof-of-concept exploit in October brought the issue back into the spotlight.
The case reminds us of something important: connecting remotely to a device is not enough. We also need to protect, control and monitor those connections.
An opportunity for technology channel partners?
Absolutely.
Many companies need to improve the way they manage remote access, and our channel partners can help them identify those needs.
A good sales conversation can start with simple questions:
Who can remotely access your company's devices, and how do you control that access?
Can you identify who connected, when, and what they did?
Does your current tool have the security and audit controls your organization needs?
How much time and resources do you spend on support tasks you could solve remotely?
The answers can reveal needs the customer had not considered and opportunities to offer better services.
ISL Online: security and efficiency for remote support
ISL Online enables organizations to provide remote support with features such as two-factor authentication, encrypted communications, permission management, activity logs, session recording and unattended access.
These capabilities help strengthen security and can support the implementation of controls related to standards and regulations such as ISO 27001, NIS2, SOC 2, HIPAA, PCI DSS and GDPR, depending on each organization's needs.
Compliance with these standards requires more than a tool, but having the right controls in place is an important step.
Much more than selling licenses
For channel partners, ISL Online represents an opportunity that goes beyond reselling software.
For their own operations: they can use it to strengthen their help desk, managed support, preventive maintenance and multi-site services.
For their customers: they can offer it to improve the security and efficiency of their customers' own support teams.
A single solution can help channel partners deliver better service, expand their portfolio and generate recurring revenue.
At Domotes, we understand our channel partners' challenges because we also started out as one of them. That is why we work to help them identify opportunities and build business around solutions that meet real needs.
Are you already taking advantage of the opportunities in remote support?
If you provide technical support services, manage infrastructure or want to expand your portfolio, we want to show you what you can build with ISL Online.
Let's talk about how to bring this solution to your customers and develop new business opportunities.
Frequently asked questions
What is the AnyDesk AnyPwn vulnerability?
It is a critical vulnerability, registered as CVE-2026-109390, that affects AnyDesk for Linux versions prior to 8.0.3. The vendor fixed it in June 2026, and a proof-of-concept exploit was published in October.
Why is remote support a security risk?
Because it provides direct access to a company's devices. If the tool does not protect, control and log connections, an attacker can exploit it to get into the network.
Which security controls are included in ISL Online?
Two-factor authentication, encrypted communications, permission management, activity logs, session recording and unattended access.
How can a technology channel partner take advantage of ISL Online?
They can use it to strengthen their own help desk and managed support services, and also offer it to their customers to improve the security of their support teams, expanding their portfolio with recurring revenue.
How do I become an ISL Online partner in the Caribbean?
Through Domotes, a technology wholesale distributor. Contact us at domotes.com/contacto and we will guide you through the process.
Sources
NIST – National Vulnerability Database. CVE-2026-109390
AnyDesk. Linux release history
The Hacker News, October 2026. Research on the critical AnyDesk vulnerability
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