ES Support Become a partner

Behind every license there is a team working with you.

Presales, training, business development and support so your company can sell, implement and renew technology, backed by a distributor that was once a channel partner too.

Get support for a project
Domotes account executive assisting a partner from her workstation
  1. PresalesDesign and sizing
  2. Demo and proposalProof of concept
  3. ImplementationSupport at every step
  4. Support and renewalHelp desk and follow-up

What are you facing today with your customers?

Pick your situation and we will show you which Domotes service can help.

Services for channel partners

What we do for your business.

Integrators, MSPs and MSSPs work with the same team from the first customer meeting through renewal.

Presales & engineering

We design the solution with you before you present it.

  • Sizing for every project
  • Support for demos and proofs of concept
  • Technical help to build the proposal

Training & certification

We prepare your team to sell and implement.

  • Sales and technical certification with vendors
  • Sophos ATC training center
  • Domotes Sales School (Escuela de Ventas)

Business development

We find new opportunities and campaigns with you.

  • Vendor campaigns
  • Companies that reach out to us, connected with a partner
  • Support on every renewal

Technical support

We respond when your customers need us.

  • Help desk at helpdesk.domotes.com
  • Technical help during your projects
  • Follow-up on every case

Managed services

Offer 24/7 monitoring and response without building your own SOC.

  • Sophos MDR, run by the Sophos team
  • SonicSentry MDR by SonicWall
  • Monthly billing models for MSPs

Professional services & proprietary solutions

For projects that need more than a license.

  • Professional and cybersecurity services
  • SD-WAN connectivity
  • DomiCloud and Hefesto, our AI-powered platform

What people ask us before getting started.

Who can use these services?

Channel partners that work with Domotes: integrators, MSPs, MSSPs and resellers. If you are not a partner yet, we will help you get started.

How do I request presales support for a project?

Fill out the form and tell us about the project. An account executive will contact you within 24 business hours to coordinate it with the presales team.

Where do I open a support case?

At helpdesk.domotes.com. That is where you log the case and track its progress.

Do you work directly with end-customer companies?

Domotes sells through its channel partners. If a company contacts us, we connect it with a partner who can serve it.

Which countries do you cover?

We have offices in Colombia, Ecuador and Panama, and we support channel partners in 11 Latin American countries.

Tell us what you need and we will work with you.

Leave your details and an account executive will contact you within 24 business hours.

  • Presales to size every project
  • Sales and technical certification
  • Support when your customers need it

Get support from Domotes

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We will get back to you within 24 business hours.